We aim to provide high quality services and information to all members of the public and we respond to all correspondence within 20 working days of receipt. If we cannot provide a full reply within this period, we will write to you to explain why there is a delay and when you can expect to receive a full response.
Before making a request for information
We already have a large amount of information available on our website, via our Publication Scheme which can be found below and in our Annual Report. You can also find a large number of publications, information on consultations and Board papers on our website. We recommend that you look on our website first before requesting information as it may already be available.
We are strongly committed to complying with legislation that gives you the right to request information and for that information to be provided to you unless there are good reasons not to do so. However, you should be aware of our guidance on vexatious and repeated requests which can be found below, along with a copy of our Charging Policy.