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Complaints

The Crofting Commission is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services.

If you are dissatisfied with our services, please tell us by completing and returning our Complaints Form, copy below. Detailed guidance notes describe our complaints procedure and how to make a complaint are available below along with a leaflet summarising our complaints procedure. We hope to respond to all expressions of dissatisfaction within 5 working days. If we need to conduct a thorough investigation you will be notified of this and you will receive our response within 20 working days.

PLEASE NOTE: A complaint cannot be made in relation to a Decision on an application taken by the Crofting Commission unless you consider there has been a procedural fault or a failure in process when arriving at that decision. For information on how to appeal a Decision see Appeals.

Statistical summary of complaints dealt with by the Commission can be found below.

 

Complaints

UPDATE FOR CROFTERS

Given last night’s announcement from the UK and Scottish Government the Crofting Commission’s office is now effectively closed.

Working without an office base presents us with many practical challenges and we will not be able to offer a normal service. We cannot deal with any new applications for the time being, though we will keep this under review. Meantime, our staff who continue to work from home, will process existing applications as far as possible.

You can continue to contact us by email info@crofting.gov.scot. Messages received in this inbox will find their way to the right person.

We cannot take phone calls on our normal office number or respond to any voicemails that are left on that number. Instead we have added mobile numbers to the Contact Us page of this website so crofters can continue to speak with us.

These are certainly unprecedented times and the proposals outlined above may change but we will keep you updated if they do.

Crofting Commission, Great Glen House, Leachkin Road, Inverness, IV3 8NW 

 

 

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