Access to information

Access to information

Different response timescales apply to whether you are making a general enquiry, a request for your personal information, a complaint or a request under Freedom of Information or Environmental Information legislation.

Your right to know

Under the Freedom of Information (Scotland) Act 2002 (FOISA) you have the right to access information held by us.

The Environmental Information (Scotland) Regulations 2004 (EIR) give you a similar right to ask us for environmental information. You do not have to mention this legislation in your request, but it will help us if you do.

When you make a request for information, we process your personal data in line with our statutory obligations. To do this, we require your full name and a valid contact address.

As a regulatory body, we only collect and store the information necessary to fulfil our legal duties. You can learn more about how we protect your personal data in our Privacy Policy.

Before you request information

We have a large amount of information already available on our website. Before you make a request, we recommend you check these resources first:

For information regarding our Register of Crofts (an individual croft or public list of crofts and the people associated with them) please check the following:

We are committed to providing you with information unless there’s a good reason not to. However, you should be aware of our guidance on vexatious and repeated requests and our Charging Policy. We also keep a searchable list of all formal FOISA and EIR requests that have been made to us.

Who can apply

Anyone. There are no restrictions on your age, where you live, or your nationality.

How to request information

Please follow the links below for guidance on how to submit your inquiry:

Alternatively, you may wish to use our website enquiry form to submit your request at Contact Us.

You can ask for information in a particular format, such as paper or electronic copies.

If you have any questions about making a request, get in touch using the contact links above. You can also call 01463 663439 during office hours (Monday to Thursday 9am to 4.30pm, Friday 9am to 4pm).