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Complaints

The Crofting Commission is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services.

If you are dissatisfied with our services, please tell us by completing and returning our Complaints Form, copy below. Detailed guidance notes describe our complaints procedure and how to make a complaint are available below along with a leaflet summarising our complaints procedure. We hope to respond to all expressions of dissatisfaction within 5 working days. If we need to conduct a thorough investigation you will be notified of this and you will receive our response within 20 working days.

PLEASE NOTE: A complaint cannot be made in relation to a Decision on an application taken by the Crofting Commission unless you consider there has been a procedural fault or a failure in process when arriving at that decision. For information on how to appeal a Decision see Appeals.

Statistical summary of complaints dealt with by the Commission can be found below.

 

Complaints

Covid -19

UPDATE: CORONAVIRUS
The majority of our staff continue to work from home but we do now have some staff who are able to access our office, although the numbers are restricted due to social distancing measures. We will continue to give priority to applications that relate to statutory deadlines, or which concern a Crofting Register forms to notify the Commission that an event has taken place.

Approved Applications:

If you are a crofter who has had an application approved by the Commission within the last 3 months
Please read this important information regarding effecting Commission regulatory decisions.

Site visits are still not possible until the government eases the current restrictions on movement. Similarly, no hearings will take place until public meetings (with appropriate social distancing) can take place.

Where possible you should continue to contact us by email info@crofting.gov.scot as although our reception line is operational it is not possible to transfer calls to staff who are working from home. However, staff will respond to any enquiries to our reception line by email.
November 2020.

Crofting Commission, Great Glen House, Leachkin Road, Inverness, IV3 8NW

 

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